Frequently Asked Questions (FAQ)

1. How does Nuvadesign work?

We’re a print-on-demand fashion brand — which means your order is custom-printed just for you once you place it. This reduces waste and ensures a personalized experience every time.

2. When will I receive my order?

Order Processing: 2–4 business days
Shipping (India): 4–7 business days Once shipped, you’ll receive a tracking link via email or SMS.

3. Do you offer international shipping?

Currently, we ship only within India. But stay tuned — global shipping is coming soon!

4. Can I cancel or change my order after placing it?

As we begin processing your product right away, cancellations or changes are not possible once the order is confirmed. Please double-check your size and design before ordering.

5. What if I receive a damaged or incorrect product?

We’re really sorry! If your item is defective, damaged, or the wrong product, please email us at support@nuvadesign.in within 3 days of delivery with:

Your Order ID
Photos of the product issue

We’ll take care of it with a replacement or refund.

6. Can I exchange if the size doesn’t fit?

We only offer exchanges for incorrect sizes delivered (different from what you ordered). Since all items are made-to-order, we don’t offer exchanges for sizing issues if the correct size was sent.

Please refer to our Size Guide before placing your order.

7. Where can I track my order?

Once your order ships, you’ll get a tracking link via SMS/email. You can also track it from your Order History if you created an account during checkout.

8. How do I contact customer support?

You can reach us at support@nuvadesign.in — we aim to respond within 24–48 hours (Mon–Sat).