Returns & Exchange Policy

We want you to love what you wear. Since every product at Nuvadesign is made-to-order, we follow a transparent return and exchange policy to ensure your satisfaction while maintaining sustainability.

Return & Exchange Eligibility 🔁

We accept returns or exchanges only for:

• Wrong product received
• Damaged or defective items
• Incorrect size delivered (different from what was ordered)

📌 Please note: As our products are printed on demand, we do not accept returns or exchanges for size issues if the correct size was delivered, or for change of mind.

Time Frame ⏱️

• You must raise a return or exchange request within 3 days of delivery.

How to Raise a Request 🔍

Email us at support@nuvadesign.in with your:

• Order ID
• Issue details
• Product images (clearly showing the issue)

Our team will review and respond within 24–48 hours with next steps.

Pick-up & Replacements 🚚

• For approved cases, we will arrange a reverse pickup (wherever serviceable).
• A replacement will be sent once the original item is received and inspected.
• Refunds, where applicable, will be issued via the original payment method.

Important Notes 📌

• The product must be unused, unwashed, and in its original packaging.
• Exchanges are subject to stock availability.
• In case of unserviceable pickup pin codes, we may ask you to self-ship and reimburse the cost.